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Mar 23

Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments.

Which of the following questions would be most helpful to a PC technician in troubleshooting the issue?

Can other clients from Inventory Control access resources in headquarters?
Can you use Firefox to access the internet?
When was the last time you changed your password?
Can you access resources in the Sales department?
  

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