In this module, you will write an individually authored case study analysis. The case study for this module’s writing assignment is “Problems with the Pre-Admission Call Center,” which appears on pages 390-391 of the textbook. The paper should address the six discussion questions found in the text—plus the following seventh question:

7. What new policies and procedures do you recommend be implemented to better manage insurance verification, customer relations, and cash collections? How can these policies and procedures improve customer service and patient satisfaction among the families in the community served by South Street Hospital?

The length of the case analysis should be approximately 1,000 words (excluding the reference list at the end of the paper). The paper should also apply and cite at least three external references above and beyond the textbook. APA format is required. Submit the individually authored case study analysis to the Dropboxno later than Sunday 11:59 PM EST/EDT. (The Dropbox basket is linked to Turnitin.) For full instructions and guidance, please see the “Case Study Analysis Instructions & Tips” document, found in the Course Home.