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final-project-organizational-quality-plan

Mar 23

Final ProjectGuidelines
and Rubric

Overview

Thefinal projectforthis
courseis thecreationofanorganizationalqualityplaninwhich
youwillfocus
on
aqualityissueexperienced byachosencompany.

Prompt

Thefocusof
thefinal
projectis toselecta
company thathas endured
qualityissuesandtodevelopanorganizational
qualityplan.Youmayselecta
company that

youcurrentlywork
foror
aprioremployer.Youmayalsoselectawell-known
company thatyou areinterestedin.
You
are
encouraged
to
selecta company that
has an ampleamountof
informationavailable,whether thatisthroughfirsthand knowledge(anemployer) orthroughresearch(a
well-known company).

Theprojectis
divided intotwo
milestones
,whichwillbesubmitted at various
pointsthroughoutthe coursetoscaffoldlearningandensurequalityfinal
submissions.

CriticalElements

Thefollowing criticalelementsmustbeaddressedinyour completed paper:

1. CompanyBackground and
History.
Providea briefcompanyhistorythatincludesthe
company’sorigins,founders, mainproducts,andservices,aswell
asthe industriesthecompanyservices.

2. Description of
Quality Issue.
Describethe
qualityissueandtheimpacttheissue hashadonthecompany.

3. QualityCulture.Describethecompany’s qualitycultureand
explainwhetherthecultureplayed
a partinthequalityissue.

4. Voice of the
Customer.
Explaintheimpactthequalityissuehashadon
thecompany’s
customersand describethecustomers’reactionsto the quality
issue.

5. ChangeManagementPlan.Provideadetailedplanthatincludesthefollowingelements tobringaboutchangewithin
the companyandto overcomethe
qualityissue.

a. QualityTheories.Explainwhichqualitytheoriesyouwouldfollowtobringaboutchangeandexplainwhyyouchosethosetheories.

b. QualityToolsandTechniques.Identifyatleastthree
qualitytools
andtechniques thatyou wouldimplementtoimprovethe
company’squality.

c. ImplementingChange.Explaintheprocessand proceduresyouwouldtaketoimplementthesechangeswithintheorganization.
d.
ResistancetoChange.Explainsomeofthe potential challengesthatmaypreventimplementation.

6. ExpectedOutcomes.Providea summaryof
theexpected outcomes andhowthesechangeswillimpacttheorganizational qualityculture.

MilestoneOne: Proposal

Milestones

Intask 2-2,youwillidentifythe company youhavechosen
to
research andwriteabout,includingcompany history,yourrationale,andthe
company’s quality issue.
This
submissionwillbegraded
withtheMilestoneOneRubric.

MilestoneTwo:Outline

Intask 5-2,youwillsubmita detailedoutlineofyourfinal
paper, includingscholarlyresourcestobeused.
This submissionwillbegraded pass/fail
basedonthe

MilestoneTwoGuidelinesandChecklistdocument.

FinalProject
Rubric

RequirementsofSubmission:
Thefinal projectsubmissionshouldincludea
cover page,approximatelysixto eightpagesofcontent,andareferencepage.The

paper mustusedouble
spacing, 12-pointTimes
New
Romanfont,
and one-inch
margins.
Youmustincludeaminimumoffourscholarlysources,
following
APA

guidelinesforcitations andreferences.

InstructorFeedback:Thisactivityuses an integrated
rubric
inBlackboard. StudentscanviewinstructorfeedbackintheGradeCenter.Formoreinformation, review.snhu.edu/files/production_documentation/formatting/rubric_feedback_instructions_student.pdf”>theseinstructions.

CriticalElements

Exemplary(100%)

Proficient(85%)

NeedsImprovement(55%)

NotEvident(0%)

Value

Company

Backgroundand

History

Meets“Proficient”criteriaand

includesexamplesthatillustrate
allaspectsofthecompanyand
thecriticalelements

Describesthe company’s

backgroundandhistoryin
sufficientdetail

Describesthe company’shistory

butwithgapsinbackground

Doesnotdescribethe

company’sbackgroundand

credentials

9

Descriptionof

QualityIssue

Meets“Proficient”criteriaand

includesscholarlyexamples

Describesthe company’squality

issueinsufficientdetail

Describesthe company’squality

issuebutwithgapsinthe
description

Doesnotdescribethe

company’squalityissue

9

QualityCulture

Meets“Proficient”criteriaand

includesexamplesthatillustrate aspectsofthecriticalelements

Describesthecompany’squality

cultureinsufficientdetail

Describesthecompany’squality

culturebutwithgapsininthe description

Doesnotdescribethe

company’squalityculture

9

Voiceofthe

Customer

Meets“Proficient”criteriaand

includesspecificexamplesofthevoiceofthecustomer

Describesthevoiceofthe

customerandthecustomers’

reactionswith
sufficientdetail

Describesthevoiceofthe

customerbutwith
minimal detailon
customers’reactions

Doesnotdescribethevoiceof

thecustomerorthereaction

7

Change

ManagementPlan

Meets“Proficient”criteriaand

includesspecificexamplesof thechangemanagementplan

Describesthechange

managementplanwith
sufficientdetailandactions

Describesthechange

managementplanwithminimal detailandactions

Doesnotdescribethechange

managementplan

7

QualityTheories

Meets“Proficient”criteriaand

includesspecificelementsof
thequalitytheories

Describesthequalitytheories

thatwill
befollowedwith sufficientdetail

Describesthequalitytheories

thatwill
befollowedwith minimaldetail

Doesnotdescribeoraddress

thequalitytheoriesthatwillbe
followed

9

QualityToolsand

Techniques

Meets“Proficient”criteria
and providesthreeormorequality toolsandtechniqueswith
specificexamplesandimpact

Providesthreequalitytoolsand techniqueswithsufficientdetail
abouttheirimpact

Providesfewerthanthree qualitytools
andtechniques and/orwith
minimaldetail
abouttheirimpact

Doesnotidentifyanyquality
toolsor techniquesandhow theycanhelpthecompany

18

Implementing

Change

Meets“Proficient”criteria
and includesspecificexamplesof
changeimplementation

Describeshowthecompanywill
implementchangewith
sufficientdetail

Describeshowthecompanywill
implementchangewithminimal detail

Doesnotdescribehowthe
companywillimplementchange

6

ResistancetoChange

Meets“Proficient”criteriaand

includesspecificexamplesof changeresistance

Describeshowthecompany

may resistchangewith
sufficientdetail

Describeshowthecompany

may resistchangewithminimal
detail

Doesnotdescribehowthe

companywillresistchange

6

ExpectedOutcomes

Meets“Proficient”criteriaand

includesspecificexamplesof theexpectedoutcomes

Describestheexpected

outcomeswith
sufficientdetail

Describestheexpected

outcomeswith
minimaldetail

Doesnotdescribetheexpected

outcomes

10

Research

Providesmorethanfoursources
ofscholarlyresearchwith

properAPAformatting

Providesthreeorfour sources
ofscholarlyresearchwith
properAPAformatting

Providesoneortwosourcesof
scholarlyresearchwithproper APAformatting

Providesnosourcesof scholarly
research

5

Articulation
of

Response

Submissionisfreeoferrors

relatedtocitations,grammar,
spelling,syntax,and organizationandis
presentedin
a professionalandeasy-to-read format

Submissionhasnomajorerrors

relatedtocitations,grammar,
spelling,syntax,ororganization

Submissionhasmajorerrors

relatedtocitations,grammar,
spelling,syntax,ororganization
thatnegativelyimpact readability
andarticulationof mainideas

Submissionhascriticalerrors

relatedtocitations,grammar,
spelling,syntax,ororganization
thatpreventunderstandingof
ideas

5

EarnedTotal

100%

  

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