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Complete the Lab #7 Exercises from your Student Lab Manual.

Because we can complete these labs on any machine; You may skip steps 1-4 of the Lab Exercises as they deal with setup actions for your environment if you were using the publisher’ lab environment.

For Step 5, you may choose your own Industry Vertical to work from. These Choices are also listed in the Student Lab Manual:

a. Healthcare provider under HIPPA compliance law

b. Regional bank under GLBA compliance law

c. Nationwide retailer under PCI DSS standard requirements

d. Higher-education institution under FERPA compliance law

Then continue with Steps 6-11 in the Lab and complete the Deliverables as assigned below.

Deliverables

Upon completion of Lab #7 – Perform a Business Impact Analysis for a Mock IT Infrastructure, students

are required to provide the following deliverables as part of this lab:

Do Complete

1. Lab #7 – Assessment Worksheet, Part A – BIA of business functions and operations

2. Lab #7 – Assessment Worksheet, Part B – Business Impact Analysis Executive Summary

Do NOT Complete:

3. Lab #7 – Assessment Questions and Answers

SUBMIT ONLY YOUR EXECUTIVE SUMMARY BIA FOR GRADING

Evaluation Criteria and Rubrics

The following are the evaluation criteria and rubrics for Lab #7 that the students must perform:

  1. 1. Was the student able to define the goal and objective of a Business Impact Analysis (BIA)? –[20%]
  2. Was the student able to identify where a Business Impact Analysis (BIA) fits within a Business Continuity Plan (BCP)? – [20%]
  3. 3. Was the student able to identify mission critical applications and access to data requirements for a given scenario? – [20%]
  4. 4. Was the student able to perform a Business Impact Analysis (BIA) utilizing a qualitative assessment approach? – [20%]
  5. 5. Was the student able to create a Business Impact Analysis executive summary report for management? – [20%]

Laboratory #7

Lab #7:Perform a Business Impact Analysis for a Mock IT Infrastructure

Learning Objectives and Outcomes

Upon completing this lab, students will be able to:

  • Define the goal and objective of a Business Impact Analysis (BIA)

  • Identify where a Business Impact Analysis (BIA) fits within a Business Continuity Plan (BCP)

  • Perform a Business Impact Analysis (BIA) utilizing a qualitative assessment approach

  • Create a Business Impact Analysis executive summary report for management

    Required Setup and Tools

    This is a paper-based lab and does not require the use of a “mock” IT infrastructure or virtualized server farm.

    The standard Instructor and Student VM workstation with Microsoft Office 2007 or higher is required for this lab. Students will need access to their completed, Lab #4 –Assessment Worksheet, Part A – Perform a Qualitative Risk Assessment for an IT Infrastructure prioritizing the risks, threats, and vulnerabilities identified from the qualitative risk assessment.

    In addition, Microsoft Word is a required tool for the student to craft a BIA utilizing a qualitative assessment approach to prioritize mission critical applications, data, and IT systems and elements that are required to maintain business continuity. An executive summary report is also required for management along with answering and submitting the Lab #7 – Assessment Worksheet questions.

    Recommended ProceduresLab #7 – Student Steps:

Student steps needed to perform Lab #7 – Perform a Business Impact Analysis for an IT Infrastructure:

  1. Connect your removable hard drive or USB hard drive to a classroom workstation.

  2. Boot up your classroom workstation and DHCP for an IP host address.

  3. Login to your classroom workstation and enable Microsoft Word.

  4. Review Figure 2 – “Mock” IT Infrastructure.

Copyright © 2013 Jones & Bartlett Learning, LLC, an Ascend Learning Company

www.jblearning.com

All Rights Reserved.

Exercises from your Student Lab Manual

•Identify mission critical applications and access to data requirements for a given scenario

Exercises from your Student Lab ManualExercises from your Student Lab Manual

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Current Version Date: 05/30/2011

Student Lab Manual

5. Identify the scenario/vertical industry you were provided in Lab #4 – assigned by your Instructor:

  1. Healthcare provider under HIPPA compliance law

  2. Regional bank under GLBA compliance law

  3. Nationwide retailer under PCI DSS standard requirements

d. Higher-education institution under FERPA compliance law

Conduct a BIA by assigning a qualitative business impact value for each identified business functions and operations: Critical, Major, or Minor or None.

From this prioritization, identify the IT systems, applications, and resources that are impacted. Assess the recovery time objectives needed for the IT systems, applications, and resources. Complete Lab #7 – Assessment Worksheet, Part A – BIA Process Flow Sheets and Part B – Assessment Questions.

Craft a four-paragraph executive summary according to the following outline:

  1. Goals and purpose of the BIA – unique to your scenario

  2. Summary of Findings – business functions and assessment

  3. Prioritizations – critical, major, and minor classifications

  4. IT systems and applications impacted – to support the defined recovery time objectives

Work on Lab #7 – Assessment Worksheet and Questions and submit with your executive summary.

Deliverables

Upon completion of Lab #7 – Perform a Business Impact Analysis for a Mock IT Infrastructure, students are required to provide the following deliverables as part of this lab:

  1. Lab #7 – Assessment Worksheet, Part A – BIA of business functions and operations

  2. Lab #7 – Assessment Worksheet, Part B – Business Impact Analysis Executive Summary

  3. Lab #7 – Assessment Questions and Answers

Evaluation Criteria and Rubrics

The following are the evaluation criteria and rubrics for Lab #7 that the students must perform:

  1. Was the student able to define the goal and objective of a Business Impact Analysis (BIA)? –

    [20%]

  2. Was the student able to identify where a Business Impact Analysis (BIA) fits within a Business

    Continuity Plan (BCP)? – [20%]

Copyright © 2013 Jones & Bartlett Learning, LLC, an Ascend Learning Company Current Version Date: 05/30/2011

www.jblearning.com

All Rights Reserved.

6.

7. 8. 9.

10.

11.

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Student Lab Manual

3. Was the student able to identify mission critical applications and access to data requirements for a given scenario? – [20%]

Exercises from your Student Lab Manual

  1. Was the student able to perform a Business Impact Analysis (BIA) utilizing a qualitative assessment approach? – [20%]

  2. Was the student able to create a Business Impact Analysis executive summary report for management? – [20%]

Copyright © 2013 Jones & Bartlett Learning, LLC, an Ascend Learning Company Current Version Date: 05/30/2011

www.jblearning.com

All Rights Reserved.

-48-

1. Performa BIA assessment and fill in the following chart:

Business Function Business Impact Recovery Or Process Factor Time Objective

IT Systems/Apps Infrastructure Impacts

Student Lab Manual

Lab #7: Assessment Worksheet

Part A – Perform a Business Impact Analysis for an IT Infrastructure

Course Name: _____________________________________________________________ Student Name: _____________________________________________________________ Instructor Name: ___________________________________________________________ Lab Due Date: _____________________________________________________________

Overview

When performing a BIA, you are trying to assess and align the affected IT systems, applications, and resources to their required recovery time objectives (RTOs). The prioritization of the identified mission critical business functions will define what IT systems, applications, and resources are impacted. The RTO will drive what kind of business continuity and recovery steps are needed to maintain IT operations within the specified time frames.

Exercises from your Student Lab Manual

Internal and external voice communications with customers in real-time

Exercises from your Student Lab ManualExercises from your Student Lab Manual Exercises from your Student Lab ManualExercises from your Student Lab Manual Exercises from your Student Lab ManualExercises from your Student Lab Manual

Internal and external e-mail communications with customers via store and forward messaging

DNS – for internal and external IP communications

Exercises from your Student Lab ManualExercises from your Student Lab Manual

Internet connectivity for e- mail and store and forward customer service

Exercises from your Student Lab Manual

Self-service website for customer access to information and personal account information

Exercises from your Student Lab Manual

Copyright © 2013 Jones & Bartlett Learning, LLC, an Ascend Learning Company

www.jblearning.com

All Rights Reserved.

Current Version Date: 05/30/2011

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Part B – Craft a Business Impact Analysis Executive Summary

Craft a BIA executive summary, follow this structure and format:

  1. Goals and purpose of the BIA– unique to your scenario

  2. Summary of Findings– business functions and assessment

  3. Prioritizations– critical, major, and minor classifications

  4. IT systems and applications impacted- to support the defined recovery time objectives

Student Lab Manual

e-Commerce site for online customer purchases or scheduling 24x7x365

Exercises from your Student Lab Manual Exercises from your Student Lab Manual Exercises from your Student Lab Manual

Payroll and human resources for employees

Exercises from your Student Lab ManualExercises from your Student Lab Manual Exercises from your Student Lab ManualExercises from your Student Lab Manual Exercises from your Student Lab ManualExercises from your Student Lab Manual

Real-time customer service via website, e-mail, or telephone requires CRM

Network management and technical support

Exercises from your Student Lab Manual Exercises from your Student Lab Manual Exercises from your Student Lab Manual

Marketing and events

Exercises from your Student Lab ManualExercises from your Student Lab Manual Exercises from your Student Lab ManualExercises from your Student Lab Manual Exercises from your Student Lab ManualExercises from your Student Lab Manual

Sales orders or customer/ student registration

Remote branch office sales order entry to headquarters

Exercises from your Student Lab ManualExercises from your Student Lab Manual Exercises from your Student Lab ManualExercises from your Student Lab Manual Exercises from your Student Lab ManualExercises from your Student Lab Manual

Voice and e-mail communications to remote branches

Accounting and finance support: Accts payable, Accts receivable, etc.

Exercises from your Student Lab ManualExercises from your Student Lab Manual Exercises from your Student Lab ManualExercises from your Student Lab Manual Exercises from your Student Lab ManualExercises from your Student Lab Manual

Copyright © 2013 Jones & Bartlett Learning, LLC, an Ascend Learning Company Current Version Date: 05/30/2011

www.jblearning.com

All Rights Reserved.

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Student Lab Manual

Lab #7: Assessment Worksheet

Perform a Business Impact Analysis for an IT Infrastructure

Course Name: _____________________________________________________________ Student Name: _____________________________________________________________ Instructor Name: ___________________________________________________________ Lab Due Date: _____________________________________________________________

Overview

After completing your BIA report for your scenario and IT infrastructure, answer the following Lab #7 – Assessment Worksheet questions. These questions are specific to your BIA you performed for your scenario and IT infrastructure. Justify your answers where needed.

Lab Assessment Questions

  1. What is the goal and purpose of a BIA?

  2. Why is a business impact analysis (BIA) an important first step in defining a business continuity plan (BCP)?

  3. How does risk management and risk assessment relate to a business impact analysis for an IT infrastructure?

  4. What is the definition of Recovery Time Objective (RTO)? Why is this important to define in an IT Security Policy Definition as part of the Business Impact Analysis (BIA) or Business Continuity Plan (BCP)?

Copyright © 2013 Jones & Bartlett Learning, LLC, an Ascend Learning Company Current Version Date: 05/30/2011

www.jblearning.com

All Rights Reserved.

Exercises from your Student Lab ManualExercises from your Student Lab Manual

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Business Continuity Plan Disaster Recovery Plan Risk Management Plan Business Impact Analysis

: _______ : _______ : _______ : _______

  

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